Refund and Return Policy

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept items that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations in which only partial refunds are granted:

Book with obvious signs of use.

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged, or is missing parts due to reasons not due to our error.

Any item returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven't received a refund yet, please check your bank account again first.

Then, contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is issued.

If you've done all of this and still haven't received your refund yet, please contact us at {email address}.

Items for sale

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver received the order to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping and returns

To return your product, you must mail it to: {physical address}.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to arrive may vary.

If you're returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we'll receive your returned item.

Do you need help?

Contact us at {email} if you have questions regarding refunds and returns.

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